Our cosmetic, general, and restorative dentistry practice in Orange County, California is built on unwavering care and a dedication to our patients' needs. Run by the husband and wife team of Drs. Ty and Susan Caldwell, our dentistry practice takes a personable, one-on-one approach with each and every one of our patients.
MALE VOICE: If there seems to be a true sense of family at the dental office of doctors Ty and Susan Caldwell, there's a really good reason for that.
MS. JESSICA CORLEY: Dr. Ty and Dr. Susan, being married and being a husband and wife team, they're kind of the mama and papa bear of this dental office. They care about their patients so much.
DR. SUSAN CALDWELL: I've worked with my husband for 30 years; we've been married for 30 years.
MALE VOICE: Both doctors have hand-picked members of their staff who fit their family and dental philosophies to a T.
DR. TY CALDWELL: We have a very tight-knit group of people here. We all feel like we're family, and we treat our patients like family.
DR. SUSAN CALDWELL: Customer service is something that's very hard to train on--you either have it or you don't. I have been able to put together a team of wonderful people who just naturally are gifted in that.
MS. CHRISTINE DO: We're prepared. When they come in, we remember their family--we'll ask about their kids. We genuinely do care about them.
DANN - PATIENT: It's a core value. They're personable, they're accommodating--what more could you ask for?
MALE VOICE: Patients who walk into this Orange County office also quickly discover that the sights, sounds, and smells often associated with dental offices of the past are--well, in the past.
DR. SUSAN CALDWELL: It's the little things like coffee, pastries, the smell of bread and the aroma going through the office--it all makes a big difference.
MALE VOICE: Beyond the ambience and impeccably clean office, their dental results stand on their own. Take a look at these before and after pictures of just some of the work that doctors have done here for decades. They have treated and created beautiful smiles for patients who have needed everything from general dentistry to implants, veneers, and other cosmetic dental services. But dentistry here is about much more than aesthetics--it's about overall oral health.
DR. TY CALDWELL: Of course we love to do cosmetic dentistry and boost the self-esteem, but peace of mind is our mantra around here, and you really can't have peace of mind if you find out that your oral health is affecting the rest of your body health.
MALE VOICE: For those with dental anxiety, they offer sedation dentistry, where patients can take a pill, go to sleep, and have their dental work done while they relax with a neck pillow, a warm blanket, and headphones. Patients like Betty Key [phonetic] also love the dental imaging technology employed at this office that makes it easier for patients like her to see what the final results of their work will look like before the procedure is even started.
BETTY - PATIENT: I had spaces between my teeth because I have small teeth, and he showed me a picture of what my teeth would look like with veneers, and I said, "I want that."
MALE VOICE: Making life easier for patients and treating them like they deserve to be treated is at the very core of what this dental office is all about, and people have taken notice. In fact, it's not uncommon for patients to write handwritten notes like these to the doctors and staff just to say "Thank you" for a job well done.
DR. SUSAN CALDWELL: You know, in this day and age, everything is text messages and emails, and for people to actually take the time to pick out a card and write a special note--I feel very blessed, and it warms my heart to know that we have a great number of patients that really appreciate all our hard work.
DR. TY CALDWELL: As I get older, I have learned that that is what makes me get up in the morning. It just feels great to know that you've really helped somebody and changed their life, and when they take the time to say thank you--it's what I live for.